Refund Policy

Effective date: 26 March 2026

At MyGreenDirectory.com, operated by Sustainable Impact OÜ, we aim to provide useful exposure and discovery opportunities for sustainable businesses and conscious consumers.

Please read this Refund Policy carefully before purchasing any paid listing or service on the Website.

1. Digital Services and No Refund Policy

All listings and services offered on MyGreenDirectory.com are digital products delivered through an online platform.

Because these services are digital in nature and may be delivered, activated, or made visible immediately after purchase, all sales are final unless otherwise stated in this Refund Policy or required by law.

By completing a purchase, you acknowledge and agree that:

you are purchasing a non-tangible digital service;
the service may begin immediately after payment or submission;
once a listing is published, activated, or delivered, you may not be entitled to withdraw from the purchase or receive a refund, except where required by law or stated below;
you are responsible for reviewing the applicable plan, features, and renewal terms before purchase.

2. Exceptions

We may consider a refund in limited exceptional circumstances, including:

duplicate payments made in error;
a technical error on our part that prevents your listing from being published or accessed for a sustained period;
a billing error caused by us;
any other situation where a refund is required by applicable law.

Any refund request must be submitted in writing within 7 days of the transaction unless applicable law requires a longer period.

We may request supporting evidence before reviewing a refund claim.

3. Cancellations and Downgrades

You may cancel, downgrade, or stop using your listing at any time, subject to the terms of your plan.

However:

cancellation does not automatically entitle you to a refund;
any fees already paid remain non-refundable except as set out in this Policy or required by law;
if your plan renews automatically, you are responsible for cancelling before the renewal date if you do not wish to continue.

4. Changes to Listings

You may update or modify your listing content through your account dashboard or by contacting us, depending on the features available for your plan.

Changes to your listing do not create an entitlement to a refund.

5. Chargebacks and Payment Disputes

If you believe a payment was made in error, please contact us first so we can review the issue.

You agree not to initiate a chargeback or payment dispute without first giving us a reasonable opportunity to resolve the matter directly, unless required by law or your payment provider’s rules.

If a chargeback is initiated, we may suspend the associated account or listing while the matter is under review.

6. Contact Us

If you believe there has been an error in your transaction or you have questions about this Refund Policy, please contact us at:

Email: contact@mygreendirectory.com
Website: https://mygreendirectory.com/

Operator: Sustainable Impact OÜ
Registry code: 17465499